PLEASE READ OUR POLICIES BEFORE ANY PURCHASE TO ENSURE YOU FULLY UNDERSTAND THE TERMS AND CONDITIONS OF PURCHASING WITH US:

1. Packaging and Shipping: All animals that are not invertebrates should be shipped with FedEx Overnight shipping. It is 80 dollars flat on our store and should be selected at checkout. Millipedes, and other invertebrates can be shipped through UPS or USPS. All live animals should be purchased with an insulated box (at a price of 5 dollars) and a heat or cold pack (5 more dollars) if the weather is too cold/too hot. Animals purchased with no insulation will no fall in the Live Arrival Guarantee (LAG) policies. Therefore, any animal purchased without an insulated box will not be refunded in the case of a DOA.

2. Returns or Exchanges: All sales are final once completed. No returns or exchanges are allowed.

3. DOA Policy: In the unlikely event of a DOA (Dead on Arrival), you must notify us within 1 hour of delivery and provide clear photos of the deceased animal. If the DOA is determined to be our error, we will replace the animal with one of equal value and the customer will cover shipping charges, or offer a refund for the dead animal (not the shipping costs

4. Carrier Responsibility: Carebugs is not responsible for carrier delays or package loss. No credits or refunds will be guaranteed for carrier-related issues, even if they result in a DOA. Shipping charges are non-refundable. In the rare ocasion of a carrier delay, please contact us and we will find a solution.

5. Health Guarantee: We guarantee the health of our animals for 48 hours after delivery. Official documentation from a licensed veterinarian and clear photos must be provided within 48 hours of delivery for any claims. If the cause of death is determined not to be due to circumstances while the animal was in your care, we will replace it. (This policy is more oriented towards vertebrates)

6. Tail Loss: Tail drops are a natural occurrence for geckos and do not affect their value or breeding ability. We do not guarantee or refund tail drops during the selling process or shipping.

7. Sex Guarantee: Sex is not guaranteed for juvenile or "possible" animals, but is guaranteed for adults. In the rare ocasion that we misgender the animals, we will need clear pictures proving that we did, and if it is true, we will send you the right animals at no cost except for shipping charges.

8. Terms and Termination: If either party chooses to end the agreement prior to product delivery, the customer is responsible for all incurred costs up to that date. No refunds, returns, or exceptions will be made.

9. Hazards: When owning exotic pets there are always risks of being bitten, scratched, or affected by a toxin. In the rare ocasion that the animal sold at Carebugs has affected your health, we are not responsible, and the customer must know the risks of owning the animal prior to the purchase.

Millipedes secrete toxins that are not usually harmful to humans, but people with allergies to said toxins might show worse symptoms than others. It is not recommended to hold millipedes with your bare hands, as you might have this allergy. We are not responsible for any damages caused by our animals at any point of the sale and ownerwhip process.

10. Pests and parasites: We will not ship any animal with any kind of health condition, and specially not parasites. In the ocassion that you find parasites in your enclosure, you will need to contact us inmediately. We are not responsible for any deaths caused by parasites as we will not ship a parasite with our animals. We check our animals weekly and before shipping with several instruments to ensure they are fully healthy. 

Hitchhikers like soilmites, isopods, or springtails will be avoided, but might end up being shipped in invertebrate sales. If this happens, they will not be harmful to your purchased animal and we will not offer any refunds, or compensation for this occurrence.

By purchasing an animal from Carebugs, you acknowledge that you have read and fully accept these terms.
Please note, that we are as flexible as we can and we will understand our customer concerns, these terms are here to protect us as a business, not to make the purchasing process difficult. We often come to an agreenment that benefits the customer more than us when things go sideways, so please contact us if you are not happy with the product upon arrival. Feel free to message us if you have any questions, or want to talk to us for any reason.
Thank you

REPEATING IMPORTANT INFORMATION IN OTHER WORDS

An insulated box should always be purchased anytime of the year, and the packs should be purchased in the colder and hotter seasons. We will only proceed with reptile purchases if the selected shipping is FedEx overnight shipping. Other time sensitive products must be purchased with overnight shipping to guarantee it arrives in good conditions.

Millipedes can and will secrete a toxin if they feel threatened. This toxin is not harmful for people or animals unless they are allergic. The chances of being allergic are low, and the allergic reaction might produce itching, blisters, or a burning feeling. We will always recommend to hold millipedes with gloves until they learn to trust you. Scared millipedes will poop on your hands and will secrete this toxin, which might be unpleasant for some. A simple prevention to these secretions is wearing gloves, and you can still enjoy playtime with your little friends this way. We are not responsible for any symptoms millipede toxins might produce, and the customer should wear gloves for the first month of owning the  millipede or until it learns to trust people. (Handling sessions should be done shortly at first, and then they can be extended as needed)

Any possible wounds, allergic reactions, bites, or results of agression from the animals the customer purchases are not covered by us and are not our responsibility. The customer should purchase an animal knowing the possible things that can go wrong, and should do extensive research before the purchase of any live animal. We don't sell any venemous species of reptiles or insects, and all of the animals we sell have a friendly nature since the moment they are born. This means that it is very unlikely that the customer is going to be attacked by the animals we offer, but the chances are not 0. This can happen for several reasons; a lack of trust, poor housing conditions, a lack of experience with a specific species, or by mistake (a snake might strike if they think your hands are a mouse/rat). These are things we cannot control, and therefore, we are not responisble for.

Live guarantees are limited, but we do offer some. We offer a live arrival guarantee on all of our animals as long as the shipping method is properly selected, and on groups of animals we will refund the price of a dead individual if they arrive dead. We cannot guarantee the health of any animals after the arrival since we would be subject to false accusations. I do say that we personally take very good care of our animals, and the chances of them having a disease are extremely low. We supplement and house them properly, aswell as medicate them when necessary. We will request an unboxing video showing the box properly before opening, and the whole process of opening to ensure the client is honest with us. We will also mutually agree on a shipping date before any vertebrates are shipped to ensure availability and temperatures are right on both ends.

BY PURCHASING WITH US YOU ACCEPT AND FULLY UNDERSTAND THESE TERMS AND CONDITIONS

Please ensure that the shipping address provided is correct in order to validate this guarantee.

Please ensure that someone is home (or at pickup facility) at time of delivery in order to validate this guarantee. 

 

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