Refund policy

We cannot guarantee that our product will arrive at a certain time or condition, since we do not ship oruselves. We ship with companies like UPS or USPS, so we don't have full control on our product shipping. However, if the product arrives damaged, or dead in case of a live animal, we offer a full refund for the product, not the shipping cost. (As long as the customer selected the proper shipping option). An insulated box should always be purchased anytime of the year, and the packs should be purchased in the colder and hotter seasons. We will only proceed with reptile purchases if the selected shipping is FedEx overnight shipping. Other time sensitive products must be purchased with overnight shipping to guarantee it arrives in good conditions.

We're thrilled to hear from you! If you have any questions, feedback, or simply want to connect, there are several ways you can reach out to us. Your thoughts and inquiries are important to us, and we're here to assist you.